Answers to the questions we get asked most often.

Ein älterer Mann lächelt freundlich in einem Büro, während eine Person ihm gegenüber sitzt und eine Frau im Hintergrund arbeitet.

FAQ

Booking & Contract

How can I reserve a room?

You submit your request through our contact form. After we check availability, you'll receive a binding offer including a rental contract. Once the contract is signed and the first payment has been received, your spot is reserved.

What payment methods are accepted?

We accept SEPA direct debit and bank transfer. Rent is due on the 3rd business day of each month. For student apartments, payment by parents or guarantors is also possible on request.

Payments can be made in person by debit or credit card.

SEPA-Form

How much is the deposit, and when do I get it back?

The deposit usually amounts to two months' rent and is paid into a separate deposit account. After you move out and the handover protocol is complete, you'll get the amount back within four to six weeks, minus any damages or outstanding claims.

Can I cancel if my plans change?

You have a right of withdrawal within 14 days of signing the contract, allowing you to cancel free of charge. After that, a cancellation fee of 50% of the first month's rent applies, unless we're able to rent the room to someone else.

Who do I contact if there's a problem on-site?

After moving in, you'll get access to our community app. You can use it to report any issues (e.g. heating failure, access problems) at any time, and our team will take care of it promptly.

Service-Area

Who can use the WiFi on the SRH campus?

Only students of SRH Hochschule have access to the SRH Hochschule server in the building at Maria-Probst-Straße 3.

Students of SRH Fachschule don't have WiFi access.

If you have any questions or issues, please contact the university directly.

Student Apartments

Do I need to be enrolled as a student to rent?

Yes, we only rent to enrolled students or those with a confirmed study place. Proof (a certificate of enrollment or an admission letter) is required when signing the contract.

How long is the rental period?

The minimum rental period is usually one semester (6 months). Extensions are possible without a formal application, as long as the apartment hasn't already been assigned to someone else. A maximum of 7 semesters is possible in total.

Lease Extension Form

Is the apartment furnished?

All student apartments are fully furnished with a bed, desk, and wardrobe. You'll need to bring your own bedding and towels, or you can optionally book them for an extra fee.

Are utilities included in the rent?

Yes. For all student apartments, heating, water, and electricity up to a standard allowance are included in the all-in rent. There's no separate utility bill at the end of the year.

Am I allowed to have overnight guests?

Short visits are no problem at all. For stays longer than 5 days, please just check in briefly with the rental team.

Where can I do my laundry?

Every residence has a laundry room with state-of-the-art washers and dryers.

With our external partner "MietWash," we offer a special kind of shared laundry room. Every resident on the SRH campus can easily book and pay for a washer and dryer through the app. And no matter where you are, you can always check the status of your wash or dry cycle right on your smartphone.

Employee Housing

Do I need to be an employee of SRH Holding?

No, company apartments are allocated across all subsidiaries. If you have an active employment relationship with one of the subsidiary companies, renting is possible, as long as apartments are available.

Can my employer rent the apartment directly?

No, we generally sign the contracts directly with the individual users.

Are the apartments furnished and ready to move in?

All employee apartments are fully furnished — including a kitchen and a basic clean before move-in. You'll need to bring your own bedding and towels.

Parking

Can I rent a parking space without also renting an apartment?

Yes, our parking spaces can be rented independently of a rental or apartment contract, as long as there's capacity available.

Is the parking space covered, or in an underground garage?

This varies depending on the location: we offer outdoor spaces, covered spaces in our parking garage, and underground garage spaces. The exact type of parking space is always listed in the respective property description.

Are there charging stations for electric vehicles?

Some locations offer parking spaces with a wallbox. When booking, just ask specifically for a space with a charging option — availability is limited and spaces are assigned on a first-come, first-served basis.

How much notice do I need to give when canceling?

Parking spaces can be canceled independently of the apartment contract with 14 days' notice to the end of the month.

Services & Forms

How do I get access?

Depending on the facility, you'll receive a transponder chip, a remote control, or access via your employee card at the start of your contract. Any loss must be reported immediately, as reprogramming the system may be necessary for security reasons.

Didn't find your question?

Write to us — we usually reply within one business day.

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